Frequently Asked Questions
Shipping and Delivery FAQ
New Country Organics ships small packages by UPS Ground anywhere in the U.S. Delivery times are generally 1-2 days east of the Mississippi and longer farther west. If you want six bags or less, this is the way to go!
Orders over 300 LBS can be shipped by truck motorfreight on a single skid, or pallet, at rates that are often substantially less than small package rates. We can pack up to 45 fifty LB bags on a single pallet for a flat shipping rate, generating the lowest shipping cost per bag. You may need a “liftgate” and a truck needs to be able to access your property. If you have not had a tractor/trailer deliver a pallet of goods to your property please give us a call at 540-469-0694 and we will be happy to discuss the requirements for pallet delivery.
In general, a truck must be able to turn around on your drive or meet you at the end of the drive. You must unload the product from the truck. Either with lift gate, tractor, forklift or by hand. The driver will not do this for you. Any damage must be reported to the driver in order to process a damage claim. Again, please give us a call to discuss. Short of visiting our factory outlet, this is the least expensive way to receive our products.
We also deliver orders on New Country Organics “short” or “box” trucks within a range of about 135 miles of our factory outlet in Waynesboro on a set monthly schedule. We deliver in Virginia as far south as Christiansburg, as far north as Leesburg, and east to Richmond and beyond. See our route schedule under newcountryorganics.com/findus
We export! However, the process is more cumbersome as import permits and export certificates often need to be secured. Please call us on 540-469-0694 to discuss if you wish to import our products into your country. Generally, this is only feasible for larger quantities.
We take online orders 24/7 here at our online store. Ordering online helps keep costs down and reduces communication and transcription errors. Please click here to place your order. We do not accept email or fax orders. You can also place an order by telephone at 540-469-0694 Monday through Friday 8 AM to 6 PM eastern and on Saturdays from 9 AM until 1 PM. Always check your email once you place an order. You receive an automated email from us confirming that we have received your order once we have initiated it, and again when we ship it. The second email has your tracking number. No email from us? Please check your spam or junk folder first. Can’t find it? Email us at firstname.lastname@example.org or call us at 540-469-0694 to confirm that we have your order.
How quickly do you ship after I place my order?
We typically ship (Monday through Friday) in-stock items within 1 business day after we receive your order. Our order cut-off time is 5pm Eastern so orders received before 5pm can ship the next business day. If we are delivering to you on our truck, we need to receive your order no later than 5pm two days before the scheduled run, so that we have sufficient time to plan the next day’s route, notify customers and pack the truck in the right order. (Our trucks leave very early in the morning and are loaded the day before a run.)
Can I request expedited shipping?
You can. We don’t guarantee that we’ll be able to but we’ll certainly try. If you want same day shipping call and ask. We charge an additional fee for this service, because of the disruption and additional cost it usually triggers in our plant and operations. Current fees are $10 for small package/UPS ground, and $75 for motor freight pallet orders.
We accept debit or credit cards branded by Visa, Mastercard, Discover and Paypal.
We accept personal checks in our factory outlet and for customers who meet our truck. We do not accept post-dated checks, nor can we delay presenting a check to our bank for payment.
Custom Feed Blends
At customer request, we can prepare customized feed and mineral blends for a minimum order size. We charge an additional set up and fulfillment fees for this service, and your order will need to be sandwiched into our production plan, so we can’t guarantee immediate turnaround. Current fees are $75 one-time set up charge and $35 custom blend charge per order. Generally, it should take about a week for your order to be run.
If the unexpected has occurred and you have received flawed or damaged product, please call us right away. For unopened and undamaged items with limited shelf-life like our feeds and grains we will accept returns up to two weeks from purchase subject to restocking fee of 10% of purchase price. For longer shelf-life items like fertilizers we will accept returns up to 30 days from purchase subject to restocking fee of 10% of purchase price.
WHAT WE COLLECT
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: When you create an account on our online store we will email you details of your order including shipping information. We will also enter your email address into our customer email system and you will receive a welcome email with information about how to contact us. If you would rather not receive additional emails regarding news, special events, product announcements, educational materials, how-to’s, etc., you may opt out of the email system and any subsequent informational emails. You may change your mind at any time by mailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. Otherwise, we will use it only to communicate directly with you.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to New Country Organics, 801 2nd Street, Waynesboro, VA 22980. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
COOKIE NAME COOKIE DESCRIPTION
- CART The association with your shopping cart.
- CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
- COMPARE The items that you have in the Compare Products list.
- CURRENCY Your preferred currency
- CUSTOMER An encrypted version of your customer id with the store.
- CUSTOMER_AUTH An indicator if you are currently logged into the store.
- CUSTOMER_INFO An encrypted version of the customer group you belong to.
- CUSTOMER_SEGMENT_IDS Stores the Customer Segment
- ID EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
- FRONTEND You sesssion ID on the server. GUEST-VIEW Allows guests to edit their orders.
- LAST_CATEGORY The last category you visited.
- LAST_PRODUCT The most recent product you have viewed.
- NEWMESSAGE Indicates whether a new message has been received.
- NO_CACHE Indicates whether it is allowed to use cache.
- PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
- POLL The ID of any polls you have recently voted in.
- POLLN Information on what polls you have voted on.
- RECENTLYCOMPARED The items that you have recently compared.
- STF Information on products you have emailed to friends.
- STORE The store view or language you have selected.
- VIEWED_PRODUCT_IDS The products that you have recently viewed.
- WISHLIST An encrypted list of products added to your Wishlist.
- WISHLIST_CNT The number of items in your Wishlist.